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Frequently Asked Questions.

  • Do you offer direct billing?
    Yes! Most insurance companies we work with cover chiropractic care, acupuncture and massage therapy services. However, it also depends on your personal coverage. You can verify your own coverage and exactly how much is dedicated to each service with your insurance company, and we will handle the rest! ​ please note: direct billing may not be available to all patients as each insurance company carries its own policies about direct billing
  • How do I book an appointment? Do you offer online booking?
    To schedule an appointment at Empower Health and Wellness, simply contact our office by phone or through our online booking system. Our friendly staff will assist you in finding a convenient time for your visit.
  • Do I need a referral to schedule an appointment at Empower Health and Wellness?
    No, you do not need a referral from your primary care physician or other medical providers to schedule an appointment with us. We welcome all patients, whether they're seeking treatment independently or before seeing another doctor.
  • What is your cancellation policy?
    We require 24 hours notice to cancel or reschedule your appointment without charge. ​ Cancellations are not accepted via text message or instagram DM. Please email or call us at 705-726-3858 Missed appointments or appointments cancelled less than 24 hours notice prior to the appointment time are subject to 50% of the appointment fee for the first missed or late-cancelled appointment, and subject to the full 100% fee for subsequent missed appointments or late cancellations. please note: you are not able to claim fees for missed appointments under your extended health benefits.
  • Will my insurance cover my visit?
    While we treat patients without referrals, some insurance providers may still require prior authorization. We recommend checking with your insurance company before scheduling an appointment to ensure coverage. If you need assistance understanding your benefits, we're happy to verify them for you.
  • Where are you located?
    We are located at 301 Bryne Drive - Unit 9 in Barrie Ontario!
  • Can I schedule an appointment if I'm not sure about my insurance coverage?
    Absolutely! You can schedule an appointment with us even if you're unsure about your insurance coverage. We'll work with you to verify your benefits and help you understand what your plan covers before proceeding with any treatment.
  • How long do I need to see a chiropractor for?
    The duration of chiropractic care varies greatly depending on individual needs and conditions. Some people may only require a few sessions to address acute issues or symptoms, while others may benefit from ongoing care to manage chronic conditions or maintain overall spinal health. Your chiropractor will assess your condition and develop a personalized treatment plan for you and what your goals are.
  • Is chiropractic safe during pregnancy?
    Yes, chiropractic care is generally considered safe during pregnancy when performed by a qualified chiropractor who has experience working with pregnant women. Chiropractors can use gentle and specialized techniques to help alleviate common pregnancy-related discomforts such as back pain, pelvic pain, and sciatica. Chiropractic care can also aid in labour times and position of baby.
  • What is the Webster technique?
    The Webster Technique is a chiropractic adjustment method specifically designed to address pelvic misalignment and tension in pregnant individuals. It aims to optimize pelvic alignment and balance the surrounding muscles and ligaments, potentially reducing discomfort and optimizing fetal positioning for childbirth.
  • Why do babies seek chiropractic care?
    Babies may seek chiropractic care for birth trauma, colic, reflux, torticollis, ear infections, and overall wellness. Chiropractic adjustments aim to address spinal restrictions and promote better health and development from an early age.
  • What is the "popping" sound during an adjustment?
    The "popping" sound during a chiropractic adjustment is caused by the release of gas (usually nitrogen) from the synovial fluid surrounding the joints. This release occurs when the joint is stretched or manipulated, creating a temporary decrease in pressure within the joint space. The sound itself is not indicative of the effectiveness of the adjustment and is generally harmless. It's simply a byproduct of the adjustment process.
  • Does a chiropractic adjustment hurt?
    Chiropractic adjustments are generally not painful. However, some individuals may experience mild discomfort or soreness during or after an adjustment, especially if they have tense muscles or are receiving treatment for a specific issue. Most people report feeling relief and improved mobility following an adjustment. Chiropractors use gentle and precise techniques to ensure a comfortable experience for their patients.
  • Do chiropractors only work on the back and neck?
    Chiropractors work with the entire body to optimize the health and function of the musculoskeletal and nervous systems. This encompasses all joints, including spine, elbows, wrists, knees, and ankles, aiming to address imbalances and promote overall well-being.
  • Can chiropractic care help with wellness and preventive care?
    Yes, chiropractic care focuses not only on treating existing health issues but also on promoting overall wellness and preventive care. Regular chiropractic adjustments can help maintain spinal health, improve mobility, enhance nervous system function, and reduce the risk of future injuries or musculoskeletal problems.
  • Can anyone receive chiropractic care?
    Chiropractic care is suitable for people of all ages, from infants to seniors. However, certain medical conditions or health concerns may require modifications to treatment techniques or precautions. It's essential to discuss any health issues or concerns with your chiropractor before starting treatment.
  • Is acupuncture covered by insurance?
    Yes! With that being said, not ALL insurance companies offer insurance coverage. A quick phone call to your insurance company will clarify if your policy covers acupuncture.
  • Does acupuncture hurt?
    Different people experience different sensations with acupuncture. Most feel only minimal discomfort when the needle is inserted - a small pinch. Once the needles are in place, there should be no significant discomfort. Some people report an “achey” sensation in or around the point of insertion, itching or warmth.
  • Where do the needles go?
    Since each treatment is created specifically for each patient and no treatment is the same, the needles will be placed in varying locations, based on the reason of your visit. The needles can be placed anywhere from head to toe, however, if there are areas you would like to avoid, just say so!
  • Are needles single-use?
    ABSOLUTELY - All needles are thrown into a designated sharps container after use. This goes for needles used by all practitioners at the clinic.
  • Is acupuncture safe?
    Acupuncture is very safe when it is carried out properly, however, when dealing with needles, there are risks that come along with treatment. All of our needles are a sterile, one-time use disposable needles. Here are a few possible side effects and risks that you may experience during or after treatment: minor bleeding and/or bruising and swelling minor soreness at site of needle insertion temporary aggravation of symptoms (in less than 3% of patients) nausea and/or fainting (can occur in certain patients) possible bent or stuck needles possible perforation of internal organs (ex: pneumothorax)
  • Who can practice TCM Acupuncture?
    Only those who are registered with the College of Traditional Chinese Medicine Practitioners and Acupuncturists of Ontario (CTCMPAO) are allowed to: Use the protected title of R.Ac or TCMP Perform the authorized controlled acts: perform a procedure on tissue below the dermis and below the surface of a mucous membrane for the purpose of performing acupuncture communicate a TCM diagnosis identifying a body system disorder as the cause of a person’s symptoms using TCM techniques
  • How does acupuncture work?
    Traditional Chinese Medicine “TCM” (Acupuncture) was originated in ancient China and has a history of over two thousand years. Chinese Medicine uses the theory of Yin and Yang to explain the mechanism of balancing the functions of the body. Acupuncture is the study of energy flow called qi which flows through the body and performs multiple functions to maintain health. When we insert the needles, it stimulates points on or under the skin that releases qi, in which it then travels through channels called meridians. When there is a blockage of qi, called stagnation, we begin to see chronic pain or other imbalances arise, and our role is to correct and balance it.
  • How is TCM acupuncture different than medical acupuncture?
    Traditional Chinese Medicine handles disharmonies from within, things like organ imbalances, stress, insomnia, skin conditions or even fertility complications. Medical acupuncture is most commonly practiced by chiropractors, massage therapists and physiotherapists, who are trained in using the needles to stimulate trigger points and dealing with superficial ailments.
  • Will acupuncture interfere with my medication?
    Acupuncture will not interfere with your medications; however, acupuncture can be part of reducing and in some cases, replacing the drug. This is not certain in every case, nor guarantee.
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